The one rule: anyone who asks for payment before your Facebook account is back is a risk you do not need to take. Escrow exists so you never have to.
The official channels, in order
Personal profiles: use Facebook's own disabled-account appeal flow and identity confirmation — free, and it resolves many wrongful disables. Business assets are different: if your page or ad account sits in a Meta Business portfolio, go through Meta Business Support, where advertisers often get live chat. Meta has also introduced paid verification tiers with human support access. Exhaust these first; keep every reference number.
Business pages are the high-stakes cases
A personal profile is memories; a business page is revenue. When a store's page with 80,000 followers disappears, every day costs money — and that urgency makes owners easy prey for “guaranteed recovery” offers at $2,000–$10,000 upfront. Some of those offers are real specialists and media-escalation professionals. Most are not. The price of guessing wrong is the fee plus the account.
How the escrow case works
You open a case on Middleman naming your page or profile, the provider, and the agreed amount. Your payment locks in escrow — the provider can see the money is real, but cannot touch it. Automated probes then watch your account's public page. Only when it is verifiably live again, and stays live for 7 consecutive days, does payment release: the provider's share to them, the platform fee retained. If it never comes back, your money never leaves escrow's protection. If you get your page back and simply go silent, the provider is still paid after the review window — protection runs both directions.
What to prepare for a strong case
Screenshots of the disable notice, your appeal reference numbers, proof of ownership (admin emails, ad receipts, the page URL), and the exact public URL of the asset — that URL is what the probes will watch as the neutral referee.